TRAINING OFFERED
Our training services in alternative dispute resolution meet the Standards of the Texas Alternative Dispute Resolution Procedures Act and the Texas Mediation Trainers Roundtable.
Workshops can be tailored to meet the needs of our clients. A few examples of class selections offered:
The Influence of Cultural Diversity on Communication
Objectives:
- To understand how culture affects communication
- To understand direct and indirect communication
Improving Cross-cultural Communication in the Workplace
Objectives:
- To strengthen communication among diverse coworkers
- To recognize the value of diversity in the workplace
- To identify techniques to build rapport with coworkers to minimize conflict in the workplace
Communicate with Confidence
Objectives:
- To recognize the benefits of effective communication to reduce conflict in the workplace
- To identify effective verbal and nonverbal communication skills
- To identify effective listening skills
Mediation Skills Training
Objectives:
- To recognize mediation as an effective tool for conflict management
- To understand the mediation process and mediation theory
- To identify the stages of mediation
- To learn specific mediation techniques, including verbal/nonverbal communication and
listening skills
Bridges Over Troubled Waters
Objectives:
- To identify strategies to manage conflict in an organization
- To recognize events and behaviors that are catalysts for conflict In organizations
- To understand conflict management as a continuum of dispute resolution procedures
Understanding Yourself and Others
Objectives:
- To identify diverse work styles
- To recognize that all work styles have strengths and weaknesses
Conducting Facilitation Meetings Internally
Objective:
- To provide minimal skills so departments can hold their own facilitation meetings
Holding Effective Meetings
Objective:
- To learn techniques to hold effective, short meetings that move the business forward